Notice on dispute resolution for consumers according to § 36 VSBG (Consumer Dispute Resolution Act):

We will make every effort to reach an agreement with you at any time. If, for once, we are unable to resolve your request satisfactorily, the legal process is of course open to you. We are not prepared and obliged to participate in a dispute resolution procedure in accordance with VSBG before a consumer arbitration board. The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed under Our email address can be found in our imprint.